ZinkUp Privacy Policy

Last Updated: November 4, 2025

This Privacy Policy explains how ZinkUp ("we," "us," or "our") collects, uses, shares, and protects your personal information when you use our Service.

1. Information We Collect

Information You Provide to Us:

Account Information: Name, email address, password
Profile Information: Optional profile details, username
Payment Information: Processed by Stripe (we do not store full credit card numbers)
Communications: Messages you send us, feedback, support requests

Information We Collect Automatically:

Usage Data: How you interact with ZinkUp, features used, pages viewed
Device Information: Browser type, operating system, device identifiers
Log Data: IP address, access times, referring URLs
Cookies: We use cookies to maintain your session and improve user experience

Content You Upload:

Music Files: DAW projects, audio bounces, and related files
Project Metadata: Project names, file names, organization structure
Collaboration Data: Comments, shared projects, collaborator permissions
Collections: How you organize your projects and bounces

Information from Third-Party Services:

Dropbox: With your permission, we access files in designated Dropbox folders to sync your projects. We only access folders you explicitly connect to ZinkUp.

2. How We Use Your Information

We use your information to:

Provide the Service: Store, sync, and manage your music projects
Enable Collaboration: Share projects with collaborators, enable commenting
Process Payments: Handle subscriptions and billing (via Stripe)
Communicate: Send service updates, respond to support requests
Improve ZinkUp: Analyze usage patterns, fix bugs, develop features
Security: Detect and prevent fraud, abuse, and security issues
Legal Compliance: Comply with legal obligations and enforce our Terms

3. How We Share Your Information

We do not sell your personal information. We share information only in these circumstances:

With Your Collaborators:

When you share projects or bounces, your collaborators can access that content and associated metadata
Comments you leave are visible to others with access to that project

With Service Providers:

Dropbox: To sync your files (only with your explicit permission)
Stripe: To process payments
Hosting Providers: To store data and provide infrastructure
Analytics Services: To understand usage patterns (anonymized where possible)

For Legal Reasons:

To comply with legal obligations, court orders, or government requests
To protect our rights, property, or safety, or that of our users
In connection with a merger, acquisition, or sale of assets

With Your Consent:

We may share information in other circumstances with your explicit permission.

4. Your Content and Data Ownership

You Own Your Content:

You retain all ownership rights to the music files, projects, and content you upload to ZinkUp.

License to Us:

By using ZinkUp, you grant us a limited license to store, process, and transmit your content solely to provide the Service.

Sharing Control:

You control who has access to your projects through sharing and permission settings.

5. Data Storage and Security

Where We Store Data:

Our servers are located in secure data centers in the United States
Your Dropbox files remain in your Dropbox account; we sync metadata and access files as needed
We use industry-standard security measures to protect your data

Security Measures:

Encrypted data transmission (HTTPS/TLS)
Secure password storage (hashed and salted)
Regular security audits and updates
Access controls and authentication

No Guarantee:

While we implement reasonable security measures, no system is completely secure. We cannot guarantee absolute security of your data.

6. Data Retention

Active Accounts: We retain your data as long as your account is active
Deleted Accounts: After account deletion, we may retain data for a reasonable period (typically 30-90 days) before permanent deletion
Backup Data: Backups may contain your data for a limited time after deletion
Legal Requirements: We may retain certain data to comply with legal obligations

7. Your Rights and Choices

You have the following rights regarding your data:

Access: Request a copy of your personal data
Correction: Update or correct your information through account settings
Deletion: Request deletion of your account and data (subject to legal requirements)
Export: Download your projects and content
Opt-Out: Unsubscribe from marketing emails (service emails may still be sent)
Withdrawal of Consent: Disconnect third-party integrations like Dropbox

To exercise these rights, contact us at support@zinkup.app.

8. Cookies and Tracking

We use cookies and similar technologies to:

Maintain your login session
Remember your preferences
Analyze usage patterns
Improve user experience

You can control cookies through your browser settings, but disabling cookies may affect functionality.

Types of Cookies:

Essential Cookies: Required for the Service to function
Analytics Cookies: Help us understand usage patterns
Preference Cookies: Remember your settings

9. Third-Party Links

ZinkUp may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies.

10. Children's Privacy

ZinkUp is not directed to children under 13. We do not knowingly collect personal information from children under 13. If we discover we have collected such information, we will delete it promptly.

Users between 13-18 should have parental permission to use ZinkUp.

11. International Data Transfers

If you access ZinkUp from outside the United States, your data may be transferred to and processed in the United States. By using ZinkUp, you consent to this transfer.

12. Your California Privacy Rights (CCPA)

If you are a California resident, you have additional rights:

Right to know what personal information we collect
Right to delete your personal information
Right to opt-out of sale of personal information (we do not sell personal information)
Right to non-discrimination for exercising your rights

13. European Privacy Rights (GDPR)

If you are in the European Economic Area, you have rights under GDPR:

Right to access, rectify, or erase your data
Right to restrict or object to processing
Right to data portability
Right to withdraw consent
Right to lodge a complaint with a supervisory authority

Legal Basis for Processing:

Contract Performance: To provide the Service you requested
Legitimate Interests: To improve our Service and prevent fraud
Consent: For optional features and communications

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes via email or through the Service. Your continued use after changes constitutes acceptance.

15. Contact Us

If you have questions about this Privacy Policy or want to exercise your rights, contact us:

Email: support@zinkup.app

Website: https://zinkup.app